The 100 most-cited articles in Journal of International Crisis and Risk Communication Research, 2022

Corporate social responsibility (CSR) activities can help an organization to build a favorable reputation; such activities can thereby serve as a buffer in times of crisis. However, research also suggests that these activities can backfire and reinforce the reputational damage caused by a crisis because they can lead to elevated expectations among the stakeholders. Drawing on prior research on buffering and backfire effects, this study examines the possible moderating effects of crisis type and severity. Two experiments show that CSR activities positively affect the perceptions of a company’s affective image. In times of crisis, this image boost indeed serves as a buffer in a victim crisis and in a preventable crisis (contrary to our expectations). However, in the case of a very severe crisis, CSR activities can also backfire and a company that engages in CSR activities matching the field of the corporate crisis is perceived more negatively.

Combining the uses and gratifications theory (U&G) and the social-mediated crisis communication model (SMCC), this study examined why and how Chinese publics sought and shared information during a public health crisis in China—the Quanjian crisis. Through a survey of 309 Chinese adults, we found that Chinese publics sought and shared crisis information to gratify socializing, guidance, medium appeal, mood management, and habitual diversion gratifications. In addition, publics sought medium appeal gratification through information seeking and sought competence and reciprocity gratifications through information sharing. Moreover, the study examined the relationships between gratifications-sought and forms (i.e., traditional media, social media, offline word-of-mouth communication) and sources (i.e., government, news agency, health professionals, Quanjian company, other public members) of information that Chinese publics sought and shared during the Quanjian crisis.

The COVID-19 pandemic has disproportionately affected African American college students and put them at high risk of mental health concerns. Guided by the community resilience model, this study examined how Historically Black Colleges and Universities (HBCUs) communicated mental health resources during the COVID-19 pandemic. An analysis of HBCUs’ website-based communication showed that mental health received minimal importance in response to the ongoing pandemic. Although larger and advanced degree-granting institutions provided a relatively greater amount of mental health resources than smaller institutions, those resources might not be sufficient to buffer against the COVID-19 induced stressors. Providing such inadequate mental resources indicate that many HBCU institutions were unable to provide a necessary supportive environment for the campus communities. HBCUs may establish formal and informal networks with local and regional mental health support organizations and share resources. Specifically, smaller institutions would benefit from such networked support. Additionally,…

After-action reports are important texts that make sense of moments of crisis and restore organizational order. We add to existing research on these reports by incorporating the rhetorical concepts of terministic screens and the pentad to understand how reports commemorate disorder and organizational trauma. Analyzing the multiple reports created after the 2017 Las Vegas Shooting, we find that reports from different professional fields commemorate crises in disparate ways that select and deflect memories of trauma. This study extends risk and crisis studies of crisis documentation by highlighting the emotional role reports play in making sense of organizational trauma and considering how professional fields influence post-crisis rhetoric of renewal.

The induction of cognitive elaboration on information concerning risks may facilitate compliance with messages encouraging audiences to mitigate against risks. Nevertheless, cognitive elaboration and its relationship with other key variables in risk information processing have been largely understudied. Revisiting data from three experiments, this study examined how cognitive elaboration influences behavioral intentions associated with a risk, and the relationship between cognitive elaboration and behavioral intentions, as mediated by perceptions of source credibility. Results consistently found that cognitive elaboration directly predicted increases in both source credibility perceptions and behavioral intentions, along with an indirect effect of cognitive elaboration on behavioral intentions through credibility. Together, the comparative analyses suggest that cognitive elaboration may be a robust factor to aid risk information processing and can be examined in different risk contexts. Practical and theoretical implications, future directions, and limitations are discussed.

The paper explored how the Ministry of Information (M.O.I.), the official mouthpiece of the government of Ghana, interacted with citizens during the COVID-19 outbreak within the context of crisis communication as a tool for authority-citizen engagement on Facebook. Content analysis of COVID-19 comments on the Ministry of Information’s official Facebook page showed higher participation in the discussion from citizens. However, authorities only provided information by being inactive participants in the interaction. The dominant issues focused on Ghanaian authorities and their actions, the course of events surrounding the pandemic, infected cases and deaths, and Ghana’s recovery efforts. The active publics provided information, asked and answered questions, and expressed their opinions as the discussions were ongoing. The comments portrayed negative, positive, and neutral tones. The paper also revealed diverse challenges that are likely to hinder crisis communication during the pandemic, from the inflexibility of action, quality of information, and disparity of knowledge.

Grounded in the 2018 California Camp Fire context, this study explores how message framing in charitable appeals influences individuals’ donation intentions. A 2 (firstperson imagery perspective vs. third-person imagery perspective) × 2 (gain frame vs. loss frame) between-subject online experiment was conducted via Amazon’s MTurk. Results showed that gain/loss framing and imagery perspectives interactively influenced participants’ donation intentions. Specifically, when a message is lossframed, a first-person imagery perspective (“I lose”) message is more effective than a third-person imagery perspective (“they lose”) message in enhancing participants’ perceived issue relevance, induced empathy, and donation intention. In addition, when the message is framed with a third-person imagery perspective, a gain-framed (“they gain”) message is more persuasive than a loss-framed (“they lose”) message.

Despite the Americans with Disabilities Act being more than 30 years old, many government institutions fail to fully support their constituents, and provide understandable and actionable crisis communications before, during, and after emergencies and disasters. When residents do not effectively receive, understand, and act on crisis communications in a timely manner, life safety issues can occur. People may choose not to evacuate when necessary or lack the information for properly sheltering-in-place. These and other bad decisions can be deadly. Crisis communications, as a subset of risk communications, should be aligned with all the disaster phase cycles—the before, during, and after stages of disasters and crises—so that impacted residents obtain complete information they can use. U.S. government websites, including posted crisis communications public releases, must be compliant with the Americans with Disabilities Act (ADA) under Title II and they should use templated crisis communications available in other languages, English-only audio recordings, and videos of American Sign…

Since the death of George Floyd in Minneapolis, at least 140 cities across the United States have experienced protests resulting in vandalism, looting, shootings, and other violence. These protests represent a challenge for community organizations such as convention and visitors bureaus (CVBs), whose responsibility is to promote their local community as a place for tourism, meetings, conferences, and other activities. This study explores the response of Visit Aurora, a Colorado CVB to engage their local protests inspired by the BLM movement, and a local case—the death of Elijah McClain. Within the paper a model for crisis engagement will be discussed, including the ethical responsibilities of institutions to support stakeholders even when they may not be directly responsible for the harms they have experienced.

Purpose: This study aims to analyze Chinese and Western visitors' on‐line reviews of Shenzhen under five dimensions: catering, accommodation, transportation, travel and shopping. Design/methodology/approach: This study used a multidimensional discourse analysis to assess visitors' experience, perception and emotional evaluations of Shenzhen in reviews on TripAdvisor.com. Findings: The findings suggest that both Chinese and Western visitors show positive perceptions of Shenzhen's transportation convenience and options and show great interest in folk culture. Both groups focus on shopping, service and price but believe that the prices in Shenzhen are high. Research limitations/implications: The classification of reviews highlights tourism elements in Shenzhen, which can offer implications for destination image formation for similar destinations. Practical implications: This study offers suggestions on how to build an appealing destination that meets both Chinese and Western tourists' needs. Social implications: This study enriches the theory of tourism image perception of Shenzhen as…

In an era of data-driven decision-making, organizations increasingly struggle to convert high-volume data into meaningful business value due to persistent challenges in data quality and rigid governance structures. This study examines how flexible, results-driven data governance frameworks can effectively bridge the gap between data quality and organizational performance. Using a mixed-methods research design, data were collected from 240 professionals across multiple data-intensive industries, integrating governance practices, data quality dimensions, analytics capability, and business value indicators. The analysis employed descriptive statistics, correlation analysis, multiple regression, and structural equation modeling to test the proposed relationships. The results reveal that governance flexibility significantly improves data quality and analytics capability, which in turn strongly influence decision-making effectiveness and operational efficiency. Cluster analysis further demonstrated distinct organizational performance groups based on governance maturity and data quality…

In recent years, scholars have revised the traditional interpretation of Florida as being more moderate and progressive during the civil rights era than other southern states. They have also challenged the view that an influx of white northern migrants to south Florida made the region and state more amenable to desegregation. According to recent scholarship, even after state government officials reluctantly desegregated public accommodations as a result of the federal Civil Rights Act of l964, in south Florida, as elsewhere in the South, whites and African Americans remained largely residentially separate. Disputes over these issues had other ramifications as well. Not only did Florida have an entrenched history of segregation and racial violence targeting African Americans, it also had a history of anti-Catholicism that encouraged Catholic prelates and clergy to avoid the inflammatory issue of race and to segregate their churches and schools in line with secular institutions.1

One of the most important challenges faced by pharmacists is the inability to produce drug carriers with precision and control in a specific number. Therefore, droplet production with the aid of microfluidic devices as adaptive devices with the wide range of application is used. The purpose of this research is producing droplets as a structure for drug carrier with the aid of microfluidic devices with flow-focusing geometry. Also, the effect of geometrical, mechanical and fluid characteristics on the diameter of the produced droplets (Using two types of oily paraffin and hexadecane separately as continuous fluid and water as a discrete fluid) has been evaluated, empirically. As a results, by increasing the angle between the main and secondary channels and increasing the width of the channels, the diameter of the droplets expanded exponentially and relatively linearly, respectively. However, by decreasing the viscosity ratio to the surface tension of the fluid, the diameter of the produced droplets decreases relatively linearly. Moreover, in all studies, when the regimen changes, the…

SEGMENTS | Tarpon Springs Greek Heritage | The Passage of Time | The Shade Tobacco Museum

As language instructors, we should teach vocabulary in every lesson. How can we combine L2 vocabulary with active teaching and learning techniques? In the past, language instructors taught EL to write long word lists int their notebooks. Do ELs remember these new words? Is there a better way to teach vocabulary for ELs to practice using them in authentic context? Wearing masks has become a daily activity around the world. ELs can express and share their raw emotions by writing and wearing inspirational words on their masks. Vocabulary masks will ignite salient discussions and reconnect ELs with their emotional journeys in real-life situations. Combining words with masks is a healing and learning process that includes L2 vocabulary acquisition.

SEGMENTS | Fort Christmas Historical Park | Literary Depictions of Christmas | The Steamboat Noah's Ark

This is the complete volume of HMC Volume 5

SEGMENTS | One-man "A Christmas Carol" | Florida Phosphate and the Soviet Union | Surfing Santas

SEGMENTS | La Florida - The Interactive Digital Archive | 1968 Teacher's Strike | Bending Towards Justice - Ocoee Massacre Exhibit

Europa’s got miniature tectonic activity, and a dark matter candidate may real itself through micro-gravitational lensing events. Dr. Audrey Martin joins us to discuss the strange spectra of the Trojan asteroids which have similar characteristics to comet dust tails. Join us for all this, silly particle name trivia, Artemis updates, and more.

SEGMENTS | Historic Hungerford School Property Development | Crime and Punishment in Antebellum Pensacola | Miami Fashion Editor Joan Nielsen McHale

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SEGMENTS | Gilbert King on the Groveland Case | The West Florida Rebellion | Maroons in Florida

Artemis 1, the most powerful rocket to ever leave the Earth, is up and on its way to the Moon after more hydrogen leaks than we care to remember, and Up Astroquark Dr. Hannah Sargeant signs off on her last Walkabout appearance as she is away to new adventures. We review the Artemis 1 mission, a new tracer for the origin of water on Earth and Mars, and we learn about a new idea for that famous dimming of the supergiant star Betelgeuse. Learn about gravity darkening, also a great name for a rock band, space junk trivia, and more with Strange, Charm, and Up.

SEGMENTS | The Real First Thanksgiving | The Johns Committee | Reddick Presbyterian Church

SEGMENTS | Creative Florida History | Historic Plat Maps | Colvin House in Polk County

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Critical translation of the Laws of Hammurabi, c. 1750 BCE

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The last few weeks has offered some very good and exciting baseball. The new format of the playoffs has not noticeably damaged the playoff process. As in the case of most playoffs, some good teams are eliminated; some very hot teams move forward; and some very good teams advance. This is generally the case in most playoff schemes in most sports. A short series, five to seven games, does not always reward the best team. The Philadelphia Phillies, the hot team, and the Houston Astros, the very good team, have advanced to the World Series. It looks like a very good matchup.

SEGMENTS | Instrumental Work "Up The Ocklawaha" | Slavery in Spanish Florida | Rare Galiceno Horses

Join us for a special reunion of all the astroquarks with a fresh look at some of our favorite topics, from hunting for biosignatures on Venus and plumes on Europa to the quivering of space-time measured by LIGO. New results on old observations and quasar trivia round out our 300th episode.

Oral history interview of Erik Theroux. Interview conducted by Michael Richardson via Zoom at the residences of the veteran and interviewer in Orlando, Florida on October 24, 2022. Interview topics include Early life; Reason for choosing the Navy; Higher education; Family reacts to enlistment; Somewhat dismal recruitment experience; Last day as civilian and outlooks on boot camp; Basic training; Homesickness; Politics of boot camp; Boot camp graduation ceremony; Nuclear officer school; Attending Navy A school; First assigned duty in Oahu; Becoming submarine qualified; Submarine qualification, its politics, and its difficulty; Establishing a reputation on a submarine; Being a younger senior petty officer; Overseas in Alaska, Japan, and Guam; recreation in Alaska and Japan; Dealing with desirable and harsh chiefs; Reflecting on the Military Outstanding Volunteer Service Medal; Personal lessons from service; How the Navy changed over six years of service; Motives for honorable discharge and effect on character; End of service; Enrolling in UCF and signing up for the Reserves; Joining…

The Department of History’s Sebastian Garcia attended this year’s annual FHS symposium event which is hosted every October at the University of Central Florida. Being one of the most significant historical events of the year for Florida history and culture, Sebastian wanted to capture the essence of this unique and imperative event by doing on-the-spot, raw, “quick chat” interviews with as many people that were involved with this event—from directors to panelists—as possible. This episode of Knights Historycast is composed of the several quick chat interviews that Sebastian was able to do from day 2 of this incredible and significant event. The following are timestamps to each of the individual interviews that Sebastian conducted during this day of the event: Interview 1: Dr. Claire Strom from Rollins College and Dr. Rosalind Beiler from the University of Central Florida. Presented in Session 4, Panel 9, “Round Table: Turning Your Essay/Thesis/Dissertation Chapters into Publishable Articles”. (2:30) Interview 2: Jared Frredline and Jacob Finnegan, UCF History Graduate Students.…

SEGMENTS | Black Electoral Politics in Florida | The Sabal Palm | Migrant Farm Workers in Apopka

Astronomers have new evidence of the gaseous remnants of the supernova of a population III star from just 700 million years after the big bang. Speaking of big bangs, DART smacked Dimorphos and produced a long trail of debris from the tiny asteroid, and Mercury reveals a surprisingling dynamic surface. Tune in for space news near and far and Nobel prize trivia with your astroquarks.

SEGMENTS | The Ringling Museum in Sarasota | Bahamians in Southeast Florida | Jacksonville's LaVilla Community

Latest news and updates from the Health Sciences Library in our monthly newsletter for October 2022.

SEGMENTS | Journalist Mabel Norris Reese | Public Image of the First Astronauts | Rossetter House Museum and Gardens

SEGMENTS | Jewish Museum of Florida - Marcia Jo Zerivitz | Miami Jewel Thief Harry Sitamore | Op-Ed Pieces by David Colburn and Bob Graham

This checklist for Adult-Gerontology Acute Care Nurse Practitioner (AGACNP) skills and competencies was developed to assess, document, and verify diagnostic and psychomotor skills taught in the AGACNP curricula. The skills checklist is divided in two sections; data collection (i.e., vital signs recording and review of systems [ROS], physical assessment) and psychomotor skills (i.e., basic wound management, musculoskeletal, general ultrasonography, airway management, hemodynamics, special procedures and others). In addition this verification book include the rubrics for students' weekly Lab evaluation and final Lab evaluation that includes appraisal of diagnostic skills competencies and skills integration challenge.

SEGMENTS | Jacksonville's Public School No. 1 | Annie Russell Theater at Rollins College | Gilbert's Bar House of Refuge

This video essay expresses interdisciplinarity as a counter-educational approach to knowledge based on real-world experiences and insights.

SEGMENTS | "Lift Every Voice and Sing" | Entrepreneurs in Territorial Florida | American Beach

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Latest news and updates from the Health Sciences Library in our monthly newsletter for September 2022.

SEGMENTS | Folk Musician Frank Thomas | Real and Imagined Florida History | Desi Arnaz in Miami

This study examines how the integration of payment systems with revenue and expenditure reporting influences financial governance outcomes in public and private institutions. Using a mixed-methods research design, data were collected from 40 institutions through structured surveys, institutional documents and key informant interviews. Quantitative variables included payment system integration level, automation ratio, and digital transaction volume, system interoperability, reporting accuracy, reporting timeliness, transparency and audit compliance, while qualitative data provided contextual insights into operational practices. The results reveal substantial differences in reporting performance across integration levels, with highly integrated institutions achieving higher accuracy, timeliness and transparency than their moderately or poorly integrated counterparts. Regression analysis shows that payment system integration (β = 0.51), system interoperability (β = 0.33), digital transaction volume (β = 0.29) and automation ratio (β = 0.24) significantly predict governance performance.…

SEGMENTS | Sculptor Charles Adrian Pillars | Editors of the Florida Historical Quarterly | Miami Advice Columnist Eleanor Hart

This book talk was organized by the Guangzhou Book Club and it was aimed to introduce the newly translated and published book《洋记者的广州城记》(English title: Sketches of China: with Illustrations from Original Drawings). The original English book was written by William Wightman Wood (1804-), an American journalist, businessman and cartoonist, who went to Canton, China in 1825 and created one of the first English newspapers in China, The Canton Register. This book is about his impressions and experiences of Canton and the southern China in the 1820s, all based on his travel notes. Canton was the only city which was open to the westerners during the 1820s before the first Opium War. The Westerners got to know China through Canton and the Chinese got to see the world through these foreigners. While Wood wanted to present “the result of a careful observation” of the Chinese, and to convey “unprejudiced idea(s) of China and its inhabitants,” the book does show his varied and honest opinions, sometimes with a hint of “orientalism.” However, with close to 100 topics on Canton, China and the…

SEGMENTS | "Box Broken Open: The Architecture of Ted Pappas" | Florida Tourism and Golf | Thomas Touchton Map Collection

As the library community continues to break data silos and embrace linked open data, Wikidata has gained more prominence and wider support among librarians and library professionals. Many libraries, organizations and taskforces have experimented with integrating linked data including Wikidata to their bibliographic records and digital collections. As a free, collaborative and open knowledge base for collecting structured data, Wikidata provides a low-barrier platform to create and visualize linked data. At the University of Central Florida (UCF), librarians have added Wikidata entries for people such as historical figures and university researchers for the PRINT Migration Network: Pemberton Correspondence and Theses and Dissertations Collections. These Uris will be continuously created and added to the institutional repository and the library catalog, with more recent support from and collaboration with graduate students and faculty members at UCF. Knowledge graphs created from Wikidata queries have been explored to illustrate people, place, time and other entities as well as…

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SEGMENTS | "An Englishman in the Seminole War" | Hurricane Houses in the Florida Keys | The Immigrant Community in Ybor City

Two boats travel along the river at UCA Tigre in Buenos Aires. The water reflects clouds and trees along the banks. The scene captures activity in a natural setting.

Boats rest along the riverbank with green trees surrounding the area. Visitors enjoy the scenic landscape near UCA Tigre in Buenos Aires on a clear day.

Two people kayak on the river close to UCA Tigre in Buenos Aires. Houses and trees line the riverbank under a clear sky during the afternoon.

People are seen kayaking on the Tigre River in Buenos Aires. Buildings and greenery line the riverbank under a bright blue sky with scattered clouds.

Workers manage a boat on the riverbank in Tigre, Buenos Aires. Tall trees line the waterway, and a wooden structure is nearby. The scene captures daily activities in the area.

The Tigre River flows gently through Buenos Aires. Small boats are seen moving along the water, with trees lining the banks. Distant buildings create a serene backdrop under a blue sky.

A boat wreck lies partially submerged in the water near UCA Tigre in Buenos Aires. Surrounding trees frame the scene as the water reflects the sky above.

A boat moves along the river in Tigre, Buenos Aires with the Argentine flag waving. Trees line the banks and boats are visible on the water under a blue sky.

Three friends smile while posing for a picture on a rooftop in Buenos Aires. The city skyline is bright with lights, creating a lively atmosphere during the evening.

A boat moves along the river close to UCA Tigre in Buenos Aires. People are on board enjoying the ride. Trees and buildings are visible along the riverbank.

A sandwich filled with beef, lettuce, and sauce sits on a tray next to a serving of fries. The setting is a casual dining area in Buenos Aires where students gather.

The sunset casts vibrant colors over UCA Tigre in Buenos Aires. Trees and lampposts frame the scene as evening lights illuminate the space. People gather nearby.

A person rows a boat on the Tigre River in Buenos Aires. Lush greenery lines the riverbank under a bright sky filled with clouds. Nearby structures hint at urban life.

A group of people is rowing in a blue boat on the river in Buenos Aires. Nearby, there are houses and trees along the bank, with a dock and some boats visible as well.

People enjoy a boat ride on the river in Tigre, Buenos Aires, surrounded by trees and buildings. The sky is clear with white clouds, creating a vibrant outdoor scene.

People walk through the market at UCA Tigre in Buenos Aires. Stalls display various items as the sunset paints the sky in vibrant colors.

Lush trees surround the water at UCA Tigre in Buenos Aires. Boats are moored along the bank under a clear blue sky. This area is popular for outdoor activities and sightseeing.

A boat moves through the waters of the Tigre River in Buenos Aires with the Argentine flag waving in the breeze. Lush greenery lines the riverbanks under a clear sky.

A person holds a tray with a Quilmes beer and a sandwich accompanied by fries at UCA Tigre in Buenos Aires. This scene showcases local food culture and leisure.

Three people row in a boat on the river in Buenos Aires at UCA Tigre. The sun shines through the trees, creating a nice winter afternoon scene by the water.

Groups of people gather near a riverside house in UCA Tigre, Buenos Aires. They enjoy the view and the natural setting during the day. Trees and calm water surround them.

Three people relax on a bench under palm trees at UCA Tigre. They are smiling and enjoying warm weather while surrounded by a bustling atmosphere in Buenos Aires.

Visitors on the river can see abandoned boats and trees on the shore. The water reflects clear blue skies with few clouds. This scene shows a quieter part of Buenos Aires.

A view of Buenos Aires taken from UCA Tigre shows the city illuminated at night. Buildings and the waterfront reflect lights on the water, creating a vibrant scene.

A group of rowers moves along a river near UCA Tigre in Buenos Aires. Houses and trees line the riverbank, showing a typical afternoon scene.

A group of trees lines the riverbank in Tigre, Buenos Aires. The water reflects the blue sky as boats are visible in the distance. Nature is prominent in the area.

A boat moves along the river, leaving a wake behind it. The scene captures the natural beauty of the area with trees lining the banks under a clear sky.

Students kayak on the river at UCA Tigre in Buenos Aires. The sun shines on the water as their kayak moves gracefully along the shoreline. Houses and trees border the river.

A group of rowers moves through the water in Buenos Aires, surrounded by lush greenery and wooden docks. The bright sun shines as they make their way across the river.

Two people kayak through the canals of Tigre while beautiful houses and trees line the waterfront. This scene shows a popular recreational activity in Buenos Aires.

People walk around the UCA Tigre, an iconic building in Buenos Aires. The structure blends modern glass design with traditional architecture, surrounded by trees.

A waterfront area in Tigre, Buenos Aires. Trees line the shore, and a small boat is visible on the water during a sunny day.

Two individuals row a boat along the water in UCA Tigre, Buenos Aires. Palm trees and buildings line the riverbank under a blue sky with scattered clouds.

A boat travels along the Tigre waterways in Buenos Aires. The Argentine flag waves proudly as the river flows. Trees line the banks, and buildings are visible in the distance under a blue sky.

Twilight falls over UCA Tigre in Buenos Aires, casting shadows of bare trees. Street lamps illuminate the plaza as shops close for the day, creating a quiet atmosphere.

Visitors enjoy the UCA Tigre area in Buenos Aires. The view shows the river, trees, and a modern glass building under a bright sky with clouds.