Your Top 10 most-cited badge
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The article
Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals
Anton Siebert, Ahir Gopaldas, Andrew M. Lindridge, Cláudia Simões
- Rank
- 10 of 61
- Percentile
- top 16.4%
- Where
- Journal of Marketing, 2020
- Citations
- 242
From the 2020 list, OpenAlex counts as of 2026-10-29.
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