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The article
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
Jasper Feine, Stefan Morana, Ulrich Gnewuch
- Rank
- 14 of 1,854
- Percentile
- top 0.8%
- Where
- Journal of the Association for Information Systems, 2019
- Citations
- 63
From the 2019 list, OpenAlex counts as of 2026-10-29.
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