Your Top 100 most-cited badge
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The article
The Effects of Chatbot Service Recovery With Emotion Words on Customer Satisfaction, Repurchase Intention, and Positive Word-Of-Mouth
Jeewoo Yun, Jungkun Park
- Rank
- 58 of 8,110
- Percentile
- top 0.8%
- Where
- Frontiers in Psychology, 2022
- Citations
- 130
From the 2022 list, OpenAlex counts as of 2026-10-29.
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