Your Top 10 most-cited badge
A badge for your website, a sentence for your CV, and a permanent page where anyone can check the rank.
The article
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
Cammy Crolic, Felipe Thomaz, Rhonda Hadi, Andrew T. Stephen
- Rank
- 1 of 76
- Percentile
- top 1.4%
- Where
- Journal of Marketing, 2021
- Citations
- 771
From the 2021 list, OpenAlex counts as of 2026-10-29.
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