Your Top 10 most-cited badge
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The article
Complaint De-Escalation Strategies on Social Media
Dennis Herhausen, Lauren S. Grewal, Krista Hill Cummings, Anne L. Roggeveen, Francisco Javier Villarroel Ordenes, Dhruv Grewal
- Rank
- 7 of 48
- Percentile
- top 14.6%
- Where
- Journal of Marketing, 2022
- Citations
- 83
From the 2022 list, OpenAlex counts as of 2026-10-29.
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