Your Top 10 most-cited badge
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The article
The Caring Machine: Feeling AI for Customer Care
Ming‐Hui Huang, Roland T. Rust
- Rank
- 1 of 43
- Percentile
- top 2.4%
- Where
- Journal of Marketing, 2023
- Citations
- 320
From the 2023 list, OpenAlex counts as of 2026-10-29.
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